How to use your personal account


Login

To enter your personal account, use the login that is issued by the person in charge of Hermes Garant Group, and the agent password, which is used when sending requests.


Menu

There is a menu at the top of the page. In the right corner of the menu, the name of the user who was logged in and the logout button is displayed.


Balances

When you enter your personal account, the first page with balances opens. The page displays information about the current state of agents' balances.


Turnovers

Here you can see the aggregated report on the agent's turnover for the selected period, grouped by services and currency. The fields "Period start", "Period end" and "Currency" are required when using the filter. If nothing is selected in the "Service" field, information on all agent services will be displayed. To display the information, specify the desired report period, select the currency and, if necessary, the service and click the "Report" button. The information will be displayed below.


Payments

On this page you can see a detailed report on payments for a specified period and, if desired, a specific service. If you want to use agent time in your report, select the Use agent time check box. If nothing is selected in the "Service" field, information on all agent services will be displayed. It is possible to export the report to csv format. To do this, after the report is displayed on the screen, click on the "Export to CSV" button. The browser will offer to download the file with the csv extension.


Connected services

Here you can see information about the currently connected agent services. These include services for which routes are registered in the Hermes Garant Group system and which are currently active.


Available services

On this page you can select the services you want to connect and send them to the sales managers of Hermes Garant Group. To do this, check the boxes to the right of the name of the services you want to connect and click the "Send" button. After that, sales managers of Hermes Garant Group will receive a notification and contact you.


Inquiry

On this page you can manually send a request to the Hermes Garant Group system. The names of the fields correspond to the protocol. For convenience, the fields "RequestType", "ServiceId" and "Currency" are made in the form of drop-down lists. To send, fill in the required fields in accordance with the protocol and click the "Send request" button. The response from the Hermes Garant Group system will be displayed on the right side.


Reconciliation

This page displays reconciliations for a specific month. Enter the required year, select the month for which you want to view the report and click the "Show" button. You will be presented with a list of reconciliation reports available for viewing for the period you selected. Click the View button to view and print the report.